After several calls with BT yesterday, the Gorse Fox can expect a quiet day today as they have condescended to call him on Friday. This was the trigger that caused the Gorse Fox to write a formal letter of complaint, which, if posted will be dealt with within 14 days. The letter was converted to an email and submitted. The Gorse Fox thinks he has the email address of the head of Customer Service and Care... he will dig this out and resend the email to him.
He doesn't hold out a lot of hope. Everything BT have said since the beginning has been reneged upon.
On a brighter note, the walking football was great fun again yesterday. The Gorse Fox scored a few goals and felt that he got a really good workout.
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