BT Despair and Despond

The Gorse Fox has a growing sense of despair. Urban-cub phoned on the Gorse Fox's mobile; apparently the landline was not working. Gorse Fox and the Silver Vixen had just left to get some light fittings, so were in no position to check or address the issue. on our return, however, we did check. Our number is unobtainable. Our line is dead.

The Gorse Fox phoned BT. They were of course very busy and offered to call back within the hour. They didn't.

The Gorse Fox phone back. This time he got through to someone and after explaining the issue was told it had to be handled by the Futurevoice group - and was duly transferred.

Future voice asked what number I was calling about and for security, what name was on the account. The Gorse Fox was then informed that a totally different name was on the account for our number. The discussion moved forward to a point where the agent was flummoxed. He needed to talk with his manager. He would call back. (The Gorse Fox has fallen for that one before, but agreed).

True to his word he called back. They were confused. Our number only showed on one system and that was against a request for fibre-based voice services. The Gorse Fox pointed out that there was no fibre on the estate - so that seemed daft. He decided he needed a further huddle with his manager and would again call back. Again Gorse Fox hung up and waited.

Futurevoice phoned back - they were stuck. There was nothing they could do without access to the ordering system and the order group were only available Mon-Fri. He was very apologetic, wrote up a copious explanation on our customer record, and flagged it for attention on Monday. This was reinforced with a separate email. There was little else Gorse Fox could do... but pointed out that the number that we had been allocated and were using has been sent out - and it would but unacceptable for it to be changed at this stage.

Is there a less organised or less efficient utility company in the country that BT?