Descent into madness

Some time in the future, the poets will write an epic poem on BT and how it brought about the repopulation of our insane asylums. Care in the community will be overwhelmed by the number of gibbering wrecks rendered simple by their attempts to interact with BT.

So it was that this gibbering wreck called BT again this morning. Again they promised to call back within the hour - which they did (to be fair). 

The following 60 minutes were spent trying to solve the basic problem of our phone going offline and still no broadband. It would appear our number is allocated to a closed account. It would appear our order had been cancelled. It would appear they need to enter a completely new order - and we rejoin the queue. It would appear we will get a new number - having just sent change of address cards with the original number to all our friends and relatives. It would appear that it has been escalated to the "expedite" team... and they might call the Gorse Fox on Thursday to set a date.

Brick wall, meet head. Head, meet brick wall.