Gorse Fox, having started out at 5:15 this morning, was keen to get back to
the hotel. The hotel, however, seemed less keen for GF to stay. The
reservation he made in person whilst staying last week had not been
registered. Oh yes, and they were full.
The receptionist was deeply embarassed as she had written down the
reservation... and even found the booking sheet. She called the manager and
tried to find space. GF thanked her, remained calm and started to think
about a Plan B.
They came up trumps, and GF got a room freed by an early check-out. It was
also an upgrade. That's good customer service.
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