The web has brought us a huge number of benefits. It has also allowed us to control our own accounts with shops, with banks, with airlines and so forth. On the other hand, however, it has been the source of huge frustration when things have not been designed or tested adequately.
The Gorse Fox has a Vodafone account. He can view the status of the account on his phone, but cannot view it from the laptop. He chatted with Vodafone and they set up a new online account for him... apparently unable to link his devices to the old account. The new account worked - for a week, then disappeared.
Today he tried to resister his new Suresignal. The instructions said to log into your account and select the device and then press the register button. There was no register button. Indeed, there was no device registered at all. He chatted with Vodafone. There was a problem with the account setup, apparently. They set up a new account, again. The added his phone and it all looked correct. They showed where the Registration button was and GF said he would take it from there.
GF started the registration, and it failed with an error message. He tried again. It failed again. He got back onto the chat service. They phoned the Gorse Fox and set the information up on his behalf... or at least they tried. Again the registration failed. Apparently there was a problem in the account setup. But they had just set it up! It has now been escalated to their tech team and may take another 24 hours to sort out. GF is not holding his breath.
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