Just Gassing

Nothing ever seems to go smoothly when it comes to dealing with the big utilities. The Gorse Fox was conscious that whilst he had heard from his electricity supplier, he had not had any contact from the same company regarding his gas consumption.

He phoned SSE, and was told categorically that they do no supply his gas. They gave him a number to call to allow him to find the identity of the supplier. First, however,  GF went back to the builder. The builder assured him that the supplier was SSE. He then checked with the national grid (SEPL) and they, similarly, assured him that the supplier was SSE.

The label on the meter says the supplier is SSE.

Everyone, except SSE, knows that SSE supplies our gas.

The Gorse Fox got back in touch - again they swore black was white that they do not provide gas to this address... but would transfer the account to themselves. 90 minutes of to-ing and fro-ing elapsed on the phone as he worked his way round SSE's 20,000 UK employees. In the end they said they would call him back.

Meanwhile, the builder had leapt on the case and found someone else at SSE. It appears SSE had transcribed the meter code incorrectly. It was now being rectified and the account would be set up. Better still, they will not be charging for the gas used to date! Now GF just has to wait for the first bunch to call back so he can tie up the loose ends.