Not impressed

GF is NOT IMPRESSED with his car doctor - an official VW distributor and service centre. Had to phone them yet again for an update. They are now putting the engine back together, but are waiting on a specialist tool from VW which is due in the next couple of days. Now it seems to the GF that:

• He should not have to chase them for information
• If you are going to take something apart, you should know which tools you need to put it back together (particularly when you are an authorised service centre)

Last time the problem occurred, as reported here they didn't have the right fluids to flush the system and had to wait for them to be delivered.

GF has spoken to the salesman who sold him the last two cars and has expressed his displeasure (in an utterly reasonable way).