What Service

Now, should that title end with and exclamation mark or a question mark?

The Gorse Fox ordered some software last weekend from Nuance. He wanted the packaged product, not the downloadable image.

On Tuesday he received the confirmation that it had been sent from the distribution centre in Ireland. By Friday though, there was still no sight of it so he phoned to enquire on its whereabouts. It turns out that because he had not asked for Express Service the package could take 10-21 days to arrive. For it to take that long, he assumes it is being hand carried by a delivery agent who is walking from Dublin to West Sussex to ensure the package doesn’t get lost – and if this is the case then he is impressed by the personal service he is receiving. If however, it is not being hand carried by a specially selected personal delivery agent – then, in this day and age, the service is pants!