Thursday is often the day that the Gorse Fox does his admin. So it was today that he went back through the bank transactions and checked everything was in order. One number caught his eye - the direct debit for BT seemed higher than expected, and so he went back through the BT Statements. It seems that, despite assurances to the contrary, he has been charged for equipment that BT sent to help resolve the problems with broadband - including one device that never turned up.
GF has written to his exec contact in BT and awaits her response.
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