Trust

As the Gorse Fox checked out of his hotel last week he asked the receptionist to amend his booking. This week he would not arrive until Tuesday. She seemed distracted, but GF was assured she would see to it.

This morning, a day's vacation at his disposal, GF phoned to check. He evidently has trust issues. Having negotiated the irritating push button menus he  ended up in a US call Centre. They were very polite, but unable to do anything - the Gorse Fox would have to call the local bookings department... he started to respond that that had been his intention all along but the line went dead.

He phoned back. Again he arrived at the US Call Centre - he asked to be transferred to the local Bristol bookings department. The agent thanked him for his custom and assured him that he was being put through. Again the line went dead.

He phoned back and negotiated his way to the switchboard operator. Explaining his dilemma she put him through to the local booking clerk. Sure enough his change to the booking had NOT been applied and he was still expected tonight. Helpfully, she made the required changes and even gave the number for her direct line.

Everything sorted - GF is pleased that his trust issues forced him to check - he would have been significantly annoyed if they had charged him for not turning up today.