Problems

After a very long day, starting well before 5, the Gorse Fox finally
got back to the hotel. He checked in and waddled up to his room - bags
clutched under his arm. Opening the door he was presented with
devastation.

It was clear that the room had not been made-up. The Gorse Fox did a
fetching pirouette and headed back to reception.

The girl at reception was deeply embarrassed and most apologetic. The
Gorse Fox calmed her and said "The fact that there is a problem
doesn't matter; it's not your fault. What makes people come back is
how you deal with a problem"

The Gorse Fox was upgraded to a suite.

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