I was concerned. My phone was working for inbound and outbound calls across the mobile network. Diane has an identical setup on her phone and could not make or receive calls. This had been going on since late afternoon yesterday. Reading the morning news, I discovered that chunks of EE, Vodafone, and Three had been having significant problems. Could this be the reason? If so, why was my phone working? I decided to leave it for a few hours and then try again, and if it didn't work, try some serious debugging.
I got on with normal admin, went for a walk, grabbed some lunch, edited some more videos from 2021, and read for a bit. I then returned to the phone.
I switched it off and on, and then went through every suggestion that AI could provide me. Nada. By 18:15, I had taken both phones to the study to call EE. I was on hold for 90 minutes before finally being put through to a nice chap in South Wales. We then spent the next 90 minutes going through every setting on the phone (again), resetting the network, then EE reset something at their end (twice), and we were escalated to a level 2 tech. The level 2 tech hadn't got a clue and said it was probably related to the network outage, and we would just have to be patient, and it should start working. Not very consoling!
In case it was not going to burst back into life, I started to review options for a new phone (in case it was a problem with the phone). Realising I still had time to pick a new phone from John Lewis in Chichester, or Apple in Brighton, before Di heads off to Greece, I decided to hang fire for a day or two.
No comments:
Post a Comment