The phone rang just after 7:00. It was John Lewis on their way to install the new oven and combo-oven. This was good - everything would be sorted nice and early.
The chap walked in and asked to see the existing set-up and whether everything had been explained in the store. The Gorse Fox said that he had taken all the existing measurements and power rating with him to the store to check. The conclusion had been it was ok.
"The oven requires 16A circuit", he explained. We have a dedicated 32A the Gorse Fox responded. "No it has to be exactly 16A as the lead is not fused".
The Gorse Fox said "No problem, will go to Travis Perkins and get 16A MCB".
"You also need a 16A fused circuit for the Combo-Oven". That should be ok - the existing combi uses 15-20A circuit according to the installation instructions. He checked the circuit... it was 13A. That too needs changing but that's not a simple matter. That one requires an electrician.
Finally he measured the housing and concluded the shelf needed moving by 5mm.
At this point the whole installation was aborted. The Gorse Fox told him to go away and we would call them when ready to proceed as it was clear he wasn't going to do anything to help solve the problems.