The Gorse Fox decided to light the fire one afternoon last week. He couldn't get the pilot light to ignite and without that he couldn't light the fire. He checked the manual and followed the instructions. Nada, nothing.
The following day he phoned the supplier and he talked the Gorse Fox through the procedure. Again, nada. The Gorse Fox gave up and asked for them to come and give it a service and sort it out. This morning, their engineer arrived. He walked in, pressed the button and the pilot light ignited immediately. Typical. He hadn't done anything differently from the procedure followed by the Gorse Fox. Pah!
Oh well, it has been fully serviced and checked, and the warrantee validated for 5 more years, so it wasn't all wasted.