In preparation to move GF contacted BT several weeks back to cease service at old home and install services at new one.
Last week GF called BT to reset the dates. Well so he thought. Actually they they handled one line impeccably, the other line (carrying our broadband) was cancelled despite the clear instructions.
GF has now spent a stressful 30 minutes trying to find someone in BT who could fix said cock-up. Fortunately a lady called Shelley put herself out and went on to recover the situation. Only tomorrow will tell if it is sorted, but GF is confident she knew what she was doing.